HOMEFIELD / REFUND POLICY
Refund Policy
Effective date: September 18, 2026
This policy covers the services of Homefield Growth LLC and works together with our Terms of Service. The short version: you pay in advance for the upcoming billing period (approximately two weeks of leads), you can dispute any delivered lead, billing errors are refunded in full, and you can cancel whenever you like with 30 days' notice.
Lead billing
We bill twice monthly, on the 1st and 15th, in advance for qualified leads in the upcoming billing period (approximately two weeks). If either date falls on a Saturday or Sunday, billing occurs on the next business day. Invoices are based on the agreed lead volume and rates, are itemized by lead quantity and rate, and are due on receipt. Each lead and its full reply thread are provided as the lead is delivered. Charges for leads already delivered are non-refundable once the dispute window below has passed, except for verified billing errors or as required by law.
Per-campaign products — such as just-listed and just-sold campaigns for real estate agents — are billed at the flat rate in your agreement on the next scheduled billing date after the campaign runs, under the same rules.
Lead disputes
If you believe a lead didn't meet the criteria outlined in your agreement — it doesn't express interest, is a duplicate, or is outside your territory — let us know within 7 days of delivery. Verified invalid leads will be credited or removed from your invoice. We review every dispute in good faith; since the reply thread is attached to every billed lead, most disputes take one look to resolve.
Cancellation
You can cancel at any time with 30 days' written notice — an email to brian@homefieldemail.com is enough. Cancellation takes effect 30 days after we receive your notice. Lead delivery during the notice period follows the advance billing schedule above. Per-campaign products run through the end of the notice period are billed under the rules above. No charges apply for lead delivery or campaigns after the effective cancellation date. Leads already delivered, including their reply threads, remain yours.
Billing errors
If you believe you've been charged in error, contact us within 30 days of the charge and we'll review it promptly. Verified billing errors are refunded in full to your original payment method.
Contact
Homefield Growth LLC · 14320 Ventura Blvd #1137, Los Angeles, CA 91423 · brian@homefieldemail.com